He'd be even more confused today
I lost faith in the ability of traditional advertising to make a dent in most businesses years ago. The tipping point was probably when my boss strong-armed a client into producing a Super Bowl commercial. The client, an old beer brand, would have had better luck investing in the California Lotto. An entire year’s budget was blown in one fell swoop.
Traditional marketing used to work, no doubt. It was a decent enough trade-off at the time: You watch our awkward and often insulting and sometimes misleading messages, and we’ll subsidize your TV, radio and print content. New technologies — the remote control, 500 channel cable, DVDs, DVRs, MP3 players, caller ID, the Internet — all made these interruptions more unwanted, and more avoidable.
For the vast majority of businesses — mine, and probably yours — traditional interruption-based marketing just doesn’t work any more.
At some point, it became far more efficient simply to help the customer find you online, than for you to find the customer, interrupt him and seduce him. Continue reading