How Clear Is Your Brand’s Voice?

This man had a distinctive voice. Does your brand? That voice. I heard it, softly, from a table 10 feet away.

It was 1990. We were in a quiet, trendy Hollywood restaurant whose name I never knew and I doubt still exists.

I was with an agency producer, working on a TV job for a large telecom client.

It was the unmistakable voice of an old friend. I wanted to jump up, hug him and tell him my whole family and all our friends missed him.

But I didn’t because he was speaking softly, it sounded private, and I didn’t want to interrupt.

Besides, we had never met, and I didn’t want to scare the hell out of him. Continue reading

What’s your story?

I attended a presentation today by Tim Girvin of the famed Seattle design firm. (“Design firm” is a somewhat limited description. “Strategic-luxury-brand-experience-communications-and-design” firm is probably closer.)

Tim presented the case for using authentic and compelling stories to connect with your audience, and to develop brand community and culture. Continue reading