Maybe your small business can’t run an ad campaign during the Super Bowl. But you can take lessons from a couple of big brands that did – and in doing so, offended the environmental community, all of Brazil, a huge chunk of the black community and anyone who is sympathetic to the Dali Lama. Continue reading
The Cluetrain Manifesto first slapped me in the face in 2002. I ran across this quote again just yesterday. It still stings:
The question is whether, as a company, you can afford to have more than an advertising-jingle persona. Can you put yourself out there: say what you think in your own voice, present who you really are, show what your really care about? Do you have any genuine passion to share? Can you deal with such honesty? Such exposure? Human beings are often magnificent in this regard, while companies, frankly, tend to suck. For most large corporations, even considering these questions – and they’re being forced to do so by both Internet and intranet – is about as exciting as the offer of an experimental brain transplant.”
Christopher Locke, The Cluetrain Manifesto, December 2000
It still rings true, doesn’t it – especially so soon after watching and re-watching so many Super Bowl commercials. Replace the bit about “intranet” with “social media,” and you can see how timely Locke’s message still is today.
If you catch yourself thinking or writing in the conventions of traditional marketing, I highly recommend you read or re-read it. (Oh go on, it’s free!)
Did the Manifesto affect the way you looked at marketing?
Please comment at the end of this post.
The Manifesto had been picking up steam for a couple years…
For some great insight into Chrysler CEO Sergio Marchionne’s decision to go with the Wieden + Kennedy concept for the Super Bowl ad, check out this great post by Forbes auto industry blogger Joann Muller.
Tip of the hat to Peter Shankman for finding this:
So, you think your audience is too old for social media? AARP is a pretty sharp marketing organization (whatever you think of their politics). They don’t think their audience is too old. You wanna rethink what you thought you knew?
As always, Dan Wieden is eminently quotable. “If you told me six or seven years ago that some of the best work this agency would do would be for Procter & Gamble, I’d think you have a drug problem.” (See Ad Age article.)
Meet Ad Age’s 2010 Agency of the Year, Wieden + Kennedy. You remember them, right? Edited to add: W+K was also named Creativity Agency of the Year.
The nicest part of the story: It wasn’t so much their work for new clients that sparked their great year – though they’ve done notable work for Delta Airlines and Chrysler. Rather, most of their growth and notable work came from existing clients, as they’ve strengthened relationships, built trust and did some kick-ass work. (And created the most remarkable social media campaign of all time. Take that, digerati.)
Comments welcome at the end of this post. Or email me directly.
Congratulations Dan Wieden, Susan Hoffman and your cast of hundreds.